Frequently Asked Questions - Buying Envelopes from Express
When will my envelopes get delivered, if I order now?
COVID19 update: If you order by 1pm, we will despatch your order for delivery the next working day!
Small packs and samples though are not available for next day delivery.
I buy a lot of envelopes - Can I open a credit account?
There's a really good reason why the answer is no! As an internet based business and to keep our envelope prices as competitive as possible, we need all payments to be processed with the order.
Do you offer discount on quantity?
All of our online envelope prices are already hugely discounted. However, please call us on 01460 984489 if pallet rates (100,000 envelopes are above) are required.
Do you supply custom sized envelopes?
For quantities in excess of 100,000 we would be happy to supply a quote.
How secure is buying through your site?
Very very VERY! We use the highest standards of security possible to keep your card details safe. We use morphpay to process our payments, which is a PCI-Level 1 accredited payment gateway - the highest level possible.
If I buy envelopes from you regularly can you waive the delivery charge?
We do not mark up our delivery charges, so as cost we need to pass this charge on.
Why do you charge so much for postage?
We believe in complete transparency. If we didn't charge so much for postage, we would need to cover those costs elsewhere, so we would rather be honest about the price - and envelopes are heavy, which means charging a little more for them. On the plus side, you know that if you order your envelopes by 2pm, you will get them the next working day!
WHAT IF I WANT TO RETURN MY ORDER?
You can, but returns are subject to a 20% handling and a two-way carriage charge. Products defaced, damaged or relabelled cannot be returned. If you're unsure about the product, why not order a free sample first.